Refund Policy
Free Trial:
Editors Cloud offers a free trial for our image editing services to give potential customers a chance to evaluate the quality of our work before purchasing. The free trial includes a limited number of images or a specific timeframe as stated on our website.
Refund Eligibility:
Refunds are available for customers dissatisfied with the quality of our work or in cases of error on our part. To qualify, customers must contact our support team within 15 days of receiving the completed images.
Refund Process:
Refund requests should be submitted via email to support@editorscloud.com with a clear explanation of the issue. Requests will be reviewed within 5 business days, and if approved, refunds will be issued to the original payment method within 10 business days.
Non-Refundable Circumstances:
Refunds will not be granted due to personal preference changes or subjective dissatisfaction. Refunds will not be considered after the 15-day window, except for errors on our part or failure to deliver the promised service.
Cancellation Policy:
Customers can cancel their subscription or service plan at any time, but refunds will only be provided under the terms of this policy.
Contact Information:
For any questions or refund requests, please contact:
- Email: support@editorscloud.com